Case 9: A step to break the ice

When selecting participants for the INCLUSO pilot the Mextreff staff in Vienna intentionally selected, among others, a rather introverted teenager (for example, he always walks around wearing his hood deep in his face). Being part of the pilot seems to have opened him up a bit. He tries to work as DJ and uses the Netlog platform to promote his performances. He also contacts the youth workers via online tools now and then and communicates more and better.

Up to now this improvement holds true only for the virtual world, and for face-to-face communication is still a little problematic. So an important step has been done by using the social media tools, but more steps need to follow. The online platform acted as kind of an icebreaker, nonetheless.