Case 1: Creating an open offer can help

At the start of the INCLUSO pilot in Belgium's Tonuso organisation, we had chosen to work with 15 young people in a residential setting, and another 15 that receive ambulant guidance. We also identified nine key people among the staff in the different Tonuso departments.

At the kick-off meeting, it became clear that it would be very unlikely that the same people would stay on board for a long time. That is why we switched the focus from 'people' to 'activities'. Offering different activities gives the opportunity to attract a variety of staff members and young people, depending on interest, time available and so on. The people taking part in the online activities may change over time, but as a whole, there was more interest as soon as we opened and left the idea of a pre-selected group of people.

Some activities, like an introduction to social mrdia and an introduction to 'safe internet use', were organised for all participants. Most of the online activities were inspired by the interest that young people themselves put forward. The success however of the INCLUSO project in Tonuso depended for a great part on the open character of the online activities: young people and staff could join, depending on their own interest and available time.